Privacy and Cookie Policy


TRUSTPOOL OOD SOFTWARE LTD. Privacy Policy (hereinafter - "the Policy") informs Users (hereinafter – «Users», «the User», «you») of our policies regarding the processing of personal information we receive from Users of the, Mobile Application FROST WALLET and its related Services (hereinafter - the "Website", "us", "we", or "our"). We use your personal information for operating and improving the Website and for the transfer to the Third Parties in case of using Exchange Services. By using the Website, you agree to the collection, store and use of information in accordance with the Policy.


A cookie is a small text file that is placed on the User’s hard disk by the Website. Cookies contain information that can later be read by the Website. Cookies cannot be used to run programs or deliver viruses to the User's computer.
Like many websites, we use cookies to collect collect collect information. We use cookies on our Website to collect data about your visit and to allow you to navigate from page to page without having to re-login each time, count visits, and see which areas and features of our Website are popular. You can instruct your browser to refuse all cookies (except strictly necessary cookies) or to indicate when a cookie is being sent.

Types of Personal Information

While providing our services we may collect the following:
IP address;

Information you may provide to us: your name and surname, your email address, virtual currency addresses, mobile phone number, alias, password and any other information you choose to provide;

Your mobile devices you use with the Website may provide some information that may potentially identify you, such as the type (including identifiers) of the device, platform type, mobile phone number, your internet service provider, operating system, geolocation information, browser you use, browser language, or the pages you visit.

The Website may provide some of your behavior information, such as your visiting the Website, clicking on ads or other similar information. Such information may be received with additional related data (or metadata), such as the time, date, and location related to such information. Wallet Address Information. When you create a wallet through our services, an encrypted private key pair is automatically generated and stored via our services. Under no circumstances do we ever collect an unencrypted private key from you.

By voluntarily providing us with the personal data, including without limitation by using the Website, you expressly and irrevocably agree to our use of it in accordance with the Policy. If you provide personal data to us, you acknowledge and agree that such personal data may be transferred from your current location to the servers of and to the servers of authorized Third Parties in case of using Exchange Services.

Links to Third-Party Websites

The Website may contain links to other websites, which are outside our control and are not covered by the Policy. If you access other sites using the links provided, including the case of using Exchange Services, the operators of these sites may collect information about you that will be used in accordance with their privacy policy, which may differ from ours.

How We Use Your Information

We use the collected information to provide, maintain, protect and improve our services, to develop new ones and to protect our Users. We also use this information to offer you the best content and may use your personally identifiable information and your device information in order to offer you relevant (targeted) Ads. You agree that we may share and transfer your information, which no longer identifies you, to the third party who is contracting party with us, usually our services providers or advertising partners.

How We Protect Your Information

We strive to protect your information from unauthorized access, use, or disclosure. We use a variety of physical and technical measures designed to protect our system and your personal information. Unfortunately, there is no such thing as completely secure data transmission or storage, so we cannot guarantee that our security will not be breached (by technical measures or through violation of our policies and procedures).

Without prejudice to our efforts on protection of your information nothing herein constitute a warranty of security of the Website, and you agree to transmit information at your own risk. Please note, that the Website does not guarantee that your information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.

"Do Not Track" Signals

We do not collect any information that may identify you without your permission. However, we use Google Analytics on our website. If you want to know more about Google Analytics and its “do not track” policy, please visit

Changes To The Policy

We reserve the right to update or change the Policy at any time and you should check this Privacy Policy periodically. Your continued use of the services after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Policy.

Legal Limitations

Notwithstanding anything to the contrary in the Policy, we may preserve or disclose your information if we believe that it is reasonably necessary to comply with a law, regulation, legal process, or governmental request; to protect the safety of any person; to address fraud, security or technical issues; or to protect our or our Users’ rights or property.

You acknowledge that the Website is not liable for any illegal or abusive use of your information. You acknowledge that in case you share your information from the Website in social or other networks, or in other third-party sites and/or platforms, your information is subject to the privacy policies of such third-party resources.

The Website may share your personal information with law enforcement, data protection authorities, government officials, and other authorities only when the Website is legally bound to do so or has to protect the safety of Users and the Website.

Right To Be Forgotten

If you want to close your account and delete all information that would allow anyone to identify you, please write us at Please note that such a request will also terminate your account on the Website.

Privacy Complaints and Contacts

We take our Users’ privacy concerns very seriously. If you believe we are not complied with the Policy in respect to your personal information, you may write to us at the following address In your message, please describe in as much detail as possible, the ways in which you believe that the Policy has not been followed. We will investigate your complaint promptly.

If you have any questions about the Policy, please do not hesitate to contact us via

Terms & Conditions


TRUSTPOOL OOD SOFTWARE LTD., being the owner of (hereinafter - the “Website”, “We”, “Us”, “Our” and its derivatives) and its related services, provides them to Users (hereinafter – “Users”, “You” and its derivatives). You acknowledge that any use of the Website and any use of our Services (including API) are subject to these Terms and Conditions (hereinafter - the “Terms”).

We provide means for Users to access and transfer ownership of Crypto Assets including the use of integrated Third Party Services (together - the «Services»).

We reserve the right to update the Terms at any time, at our sole discretion. By continuing to use the Website or Services following the release of updated Terms, you consent to such updated Terms. We invite you to check this page regularly for updates to the Terms.


"Crypto Assets" refers herein to such type of assets which can only and exclusively be transmitted by means of block-chain technology, including but not limited to digital coins, digital tokens, assets from decentralized applications and any other type of digital mediums of exchange. We have the right to unilaterally decide and change the list of Crypto Assets, which can be available in the Services.

"Decentralized Application, DApp(s)" refers herein to the application (irrespective to desktop, mobile or any others) that can be installed and launched by many Users on a decentralized network with trustless protocols.

“Third Party Services” (or “Exchange services”)– refers herein to the possibility provided by the third-party software using API 1) to exchange one type of crypto asset to another one or 2) to exchange crypto asset to fiat money and vice versa. We do not provide exchange services by ourselves.

"Application Programming Interfaces" or "API" refers herein to the Third Party software that is integrated in the Software and that enables Users to use Third Party Services.

Use of the Services

Our Services can be provided to You with the help of the following software (hereinafter «the Software”):

1.1.In-browser software, available at;

1.2.Mobile application "Frost Wallet" for the digital coins, digital tokens and any other type of digital mediums of exchange;

1.3.Mobile application "Frost Wallet", for the different types of assets from DApps;

2.Third Party integrated software.

The Software, the Website, the Services, and the information and content available therein are protected worldwide by copyright laws. Our Software is licensed to You without charge based on a personal, non-exclusive, royalty-free, non-transferable, non-sublicensable, revocable, worldwide-basis license, for the purpose of accessing and transferring Crypto Assets.

The Software and the Services are evolving and You may be required to accept or install updates to the Software or the Services, or update third-party software (i.e., browsers or OS) in order to keep using the Software or the Services or access their latest features, including security updates.


By entering to the Website or/and downloading the Software, You certify that:

You are of legal age to agree to the Terms, according to Your local law. The laws of Your state of residence do not prohibit the supply of our Services to the residents of Your state.

You possess the necessary knowledge to participate in blockchain-based transactions.

You have the authority to enter into the Terms personally or on behalf of the legal entity on for whom You are using the services.

All information that You provide to Us at any time is accurate, current and complete and may not be misleading in any respect. We may, from time to time, request such information to be provided and/or updated, in which case You are required to provide Us with the information without delay. If You are unable or unwilling to provide or update such information or it is incorrect, We have the right to deny and/or restrict the usage of the Services.

You have read, understand, and agree to be bound by the Terms. If You do not agree to be bound by the Terms, You may not access or use the Services.

Wallet Services

As mentioned above, We provide in-browser (or otherwise local) software (as well as application software) that gathers the information on Your Crypto Assets transactions from the ledgers of different block-chain networks, assists You to create, generate and store Crypto Assets addresses, transaction requests and encrypted private keys by the means of the account You create on Website (hereinafter referred to as the “Wallet”); and transmits Your transactions requests without requiring You to download or install the associated Crypto Assets network software to Your local device. Please be aware, that the Website is not liable for the mistakes in a respective block-chain network code that is used to broadcast a transaction request message.

Our Services allow generating and storing a master private key, which uniquely matches the Wallet and shall be used in connection with the Wallet to authorize You while entering the Wallet. An encrypted backup of certain information associated with the Wallet is stored by Us. You are solely responsible for maintaining the security of Your master private key and any backup mnemonic associated with Your Wallet. The Website is not responsible for Your loss of Your private keys and/or backup mnemonic. We strictly follow the best standards for logical hierarchy for deterministic wallets, including BIP-32 and BIP-44 documentation.

The Website or the Software do not receive or store neither Your master private key, nor the unencrypted keys and addresses; and We cannot assist You with Your master private key retrieval. You are solely responsible for remembering Your Wallet credentials.


The Website, the Software and their related Services provide You functionality, that assists You to create and send transaction requests and receive information on Your Crypto Assets transactions. We do not guarantee that Your transaction will be recorded in the ledger of each particular Crypto Assets, as we simply transmit Your request in a form readable by the respective block-chain network. This means, that You must ensure that Your transactions conforms to the applicable rules of the respective block-chain network. You acknowledge and agree that the transaction details You submit via the Services may be not completed, or may be substantially delayed, including without limitation, by the respective block-chain network.

We may take fees for transactions, that You make through our Services in addition to the transaction fees (or mining fees) required by the respective block-chain network.

We do not have access to Your transactions.

Third Party Services

Exchange Services are provided by the Third Parties. We have the right to change from time to time the list of the Third Parties and the list of the Exchange Services respectively. By using Exchange services, you irrevocably accept and agree with the Third Party Terms and conditions, concerning provided services, including applicable fees for the exchange transactions.

Disclaimers and risk disclosures:

No Control Over Block-Chains and Crypto Assets. The Website is not the creator of, and does not have any control over, any of the Crypto Assets that the Website allows You to use. You accept and acknowledge that there are risks associated with utilizing any Crypto Assets network, including, but not limited to, the risk of unknown vulnerabilities in or unanticipated changes to the network protocol. You acknowledge and accept that the Website is not responsible for any harm occurring as a result of such risks.

No Control Over Actions Of Third Parties. The Website might connect You with Third-Party services. In this case, You are solely responsible for Your interactions with said ThirdParties. Moreover, We are not liable for any unauthorized Third-Party activities, including without limitation, the use of viruses, phishing, brute-forcing or other means of attack against the Website or Services.

No Control Over Your Own Actions. We will not be responsible or liable to You for any use of our Services, including but not limited to any losses, damages or claims arising from Your personal errors, misbehavior and/or any activities such as forgotten mnemonic keys, providing incorrect information for constructing transactions, loss of Your master private key and any others. In other words, You have to be responsible for Your own Crypto Assets, carefully guard Your master private key and mnemonic keys and keep it private.

Accuracy of Information. You represent and warrant that any information You provide via the Services is accurate and complete. You accept and acknowledge that the Website is not responsible for any errors or omissions that You make in connection with any Crypto Assets initiated via the Services, for instance, if You mistype a Crypto Assets (or wallet) address or otherwise provide incorrect information.

Risks Associated with the Block-chain Protocol. The Website and its related Services are based on the Block-chain protocol. As such, any malfunction, unintended function, unexpected functioning of or attack on the Block-chain protocol may cause the Website to malfunction or function in an unexpected or unintended manner.

Risk of Unfavorable Regulatory Action in One or More Jurisdictions. Block-chain technologies have been the subject of scrutiny by various regulatory bodies around the world. The functioning of the Website and Services could be impacted by one or more regulatory inquiries or actions, including the licensing of or restrictions on the use, sale, or possession of Crypto Assets;

Relationships. Nothing in the Terms shall be deemed to create any partnership, joint venture, agency, franchise or sales representative relationship between You and Us. Unanticipated Risks. Crypto Assets are a new and untested technology. In addition to the risks discussed, there are risks that We cannot anticipate. Further risks may materialize as unanticipated combinations or variations of the discussed risks or the emergence of new risks.

No professional advice. By using the Services, You
fully acknowledges that We do not provide to You any investment service or advice. Each User fully acknowledges that any information, product or service provided by Us on our Website or Apps is not considered investment advice or recommendation, and independent professional advice should be sought where appropriate.

Nothing in the Website and the Services can be ensured to contain no errors, mistakes, mispresentations or failures. Such errors, mistakes, mispresentations or failures can be without limitation the result of human agency, program or process imperfections. THEREFORE, NEITHER WEBSITE NOR, WHERE APPLICABLE, ANY OF THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, AGENTS OR OUTSOURCED ADVISORS MAKES ANY REPRESENTATION, WARRANTY OR GUARANTEE WHATSOEVER WITH RESPECT TO THE INFORMATION AND SERVICES AND, IN PARTICULAR, AS TO THE ACCURACY OR COMPLETENESS OF THE INFORMATION AND SERVICES PROVIDED. Moreover, the Website is not responsible for any loss of money, assets, securities and other types of property happened because of using Services.

Privacy Policy

You understand and agree that any personal information provided to Us (if You provide Us with such kind of information) will be governed by Our privacy policy (the “Privacy Policy”). The Privacy Policy is available through the Website and forms an integral part of the Terms.

No Warranty

Except for the representations contained in the Terms, We do not warrant, including, but not limited to, that our Services are fit for Your purpose, even if You have previously provided notice of Your intended purpose.


You will indemnify and hold the Website, its creators, authors, employees and owners harmless from and against all and any claims, actions, demands, costs, expenses and damages arising from or related to (a) Your breach of the Terms; and (b) third-party claims arising from or related to Your acts, omissions or transactions.


If any provision of the Terms is deemed unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from the Terms and will not affect the validity and enforceability of any remaining provisions.

Entire agreement

The Terms constitute the entire agreement between You and Us. The Terms supersede all prior communications, contracts, or agreements between the You and Us with respect to the subject matter addressed in the Terms, whether oral or written.